沟通过程(Communication Process)

一些商业人士在与外籍生意伙伴打交道时由于不熟悉沟通的具体过程再加上英语语言能力又欠缺，见面后往往会不知所措、语无伦次，结果双方都很尴尬，这样显然不利于商务合作。以下将一次完整的初次商务会面分解成八个部分，具体如下表：

opening
1. 打招呼(Greeting)
2. 介绍(Introduction)
3. 寒暄(Small talk)

Body
4. 进入正题(Getting down to business)
5. 业务洽谈(Business talks)
6. 结束正题谈话前过渡(Pre-closing the conversation)

Closing
7. 结束谈话(Closing the conversation)
8. 再见(Farewell)

以上八个构成部分是按照初次商务会面来分解的，若是相互熟悉的商业人士之间则可以省去以上第二步的介绍，其他过程都基本相同。

常见功能句型(Practical Expressions)

了解商务会面的各个构成步骤之后，下一步商务沟通者应当熟悉并且尽量做到熟练掌握每个步骤相对应的基本功能句型。下面以对话的形式分别列举功能句型并作简要介绍。

打招呼的英语表达很多，可分为正式与非正式用语，商务会面应当使用较为正式的打招呼用语，常见表达如下：

A: Nice/glad/pleased to meet you.
B: Nice/glad/pleased to meet you too.

若是会面的双方已相互熟悉，则可用以下表达：

A: Good afternoon/morning!
B: Good afternoon/morning!
A: How are you (doing)? 
B: I’m very well. And you?
A: How is everything?
B: Not bad. What about you?
A: How are things? /How is it going?
B: Everything is fine. How about you?

2. 介绍(Introduction)

介绍分自我介绍和介绍别人，常见句型如下：

A: I’d like to introduce myself. My name is Jay.
B: Nice to meet you. I’m Tom.
A: Let me introduce myself. My name is Peter.
B: Pleased to meet you. My name is Jenny.
A: May I introduce you to our manager, Mr. Lee?
B: Yes, please. Pleased to meet you, Mr. Lee.
A: I’d like you to meet Jane Brown, our department/line manager.
B: Nice to meet you, Mr. Brown. My name is Tom Jackson.

3. 寒暄(Small talk)

寒暄虽然不属于业务洽谈内容，但它却是商务沟通重要构成部分。和英美人士寒暄时要了解他们的寒暄习惯以及话题，应尽量避免涉及个人隐私的话题。若交谈双方已非常熟悉，这一过程也可能会省略或相对缩短。

4. 进入正题(Getting down to business)

寒暄过后可以利用以下句型自然过渡到业务洽谈：

5. 业务洽谈(Business talks)

我们知道写作要注意行文的衔接与连贯，口头表达也应过渡自然。在结束谈话之前，交谈双方可以使用以下表达顺利过渡到会谈的结尾：

A: I think we have covered every point.
B: I think so.
A: I think that covers everything.
B: Yes, I agree.
A: OK. Shall we go over what we’ve talked about today?
B: Yes, please.

7. 结束谈话(Closing the conversation)

结束业务洽谈后，东道主一般要感谢来访者并表达将来再次见面或联系的愿望，常见的表达如下：

感谢(Thanking)

A: Thank you for your help. B: I’m glad I could help.
A: I really appreciate your time. B: It’s my pleasure. 
A: Thank you for your cooperation. B: You’re welcome.

展望未来(Looking forward)

A: I look forward to seeing you again.  B: Me, too.
A: Have a good weekend/journey/holiday.  B: You, too.

8. 再见(Farewell)

表达再见概念的用语较多，常见商务场合的表达如下：

A: Nice meeting you. Goodbye.
B: Nice talking to you too. Bye.
A: Speak to you soon.
B: Me, too.
A: Take care.
B: Cheers. (British way).